Our Team Members take the following precautions & measures to fight against the spread of germs and viruses. We’re trying to do our part in keeping everyone healthy. This includes:

• Washing hands regularly
• Disinfecting equipment between each job.
• Staying home when they are not feeling well.
• Wearing masks if requested
• Practice physical distancing in your home, as appropriate.

If you would like any additional measures taken contact us directly.

Do’s:

• Kitchen (sink, counter tops, cabinet faces upper and lower, stove top and hood)
• All accessible surfaces in all rooms
• Floors are mopped and vacuumed
• Bathroom (complete toilet clean, shower, handles, tub, drain)
• Bedroom  (shelving, nightstands, bed frames, tidy up bed)
• Ceiling fans and light fixtures

Don’ts:

• All Extras are not included (must be selected for an additional cost)
• The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.

Do’s:

• Everything included in a regular clean +
• Baseboards
• Dusting of Blinds
• Inside Windows
• Light switches & Door handles
• Back Splashes 
• Sweep/Vacuum under furniture.

Don’ts:

• All Extras are not included (must be selected for an additional cost).
• Unfortunately we are unable to lift or move heavy furniture like beds and couches. 

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes three extra services we offer which can also be added to any level of service. These extras include: Inside oven, inside fridge and inside cabinets. This clean is intended to get spaces ready for new tenants and homeowners. 

A deep clean is recommended for all first time cleaning by All Clean By Anabelle. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a weekly, biweekly or monthly recurring standard clean.

If you cancel outside of 24 hours (via email to anabelle@allcleanbyanabelle.com) the hold on your card will be released.

If you cancel inside of 24 hours, a $50 fee will be charged to the card on file.

We do not offer full refunds. However, should you have any concerns please let us know within 24 hours and arrangements will be made to return and address the areas of concern.

Monday-Friday: 8:00am-4:00pm

Saturday/Sunday: 9:00am-3:00pm.

Our team members typically have the weekends off. But if you’re needing a cleaning on the weekend we will do everything we can to get you taken care of. Just give us a call during normal business hours.

We do not. Our insurance only covers our cleaners inside your home.

Yes, that’s our desire. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

You do not! However if it’s your first time signing up for an All Clean By Anabelle cleaning, initial introductions always help develop the personable relationship with your home specialist.

  You sure can! Our cleaners being federally and state wide background checked we vet the best and get rid of the rest.

We are! We’re currently insured for up to $2M in general liability damage.

In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if we happen to be running a little behind from our previous cleaning.

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Team Member.

This rarely occurs but accidents do happen. Please contact our office immediately and we’ll make it right for you.

If you are not happy with the service for any reason please call us immediately for further instructions. A re-scheduled clean must be made within 2 business days of the original appointment.

A hold will be placed on your account for the amount of the booking the day before your scheduled service to ensure funds are available. However, your card will not be charged until after service is completed. 

No, are rates are calculated by the information you provide on our booking page. We strive to keep our rates competitive.